At B’s Pretty Things, we strive to provide high-quality products and excellent customer service. Due to the nature of our products, we do not offer returns or exchanges. However, we provide refunds in the following circumstances:
Eligibility for Refunds – We offer refunds only in the following cases:
- Damaged Products: If your product arrives damaged, you must contact us on the same day of delivery to claim a refund. Please provide an unboxing video or photo of the damaged product as evidence.
- Missing Items: If your order is incomplete, please notify us on the day of delivery for a refund.
- Wrong Items Delivered: If you receive incorrect products, contact us on the day of delivery for a refund.
Important Conditions:
- Refund claims must be made on the same day of delivery.
- Unboxing videos or photos of damaged products are mandatory for refund processing.
Refunds will not be issued for claims made
- after the day of delivery.
Refund Process:
- Contact Us: Email us at prettythingsbyb.2023@gmail.com or WhatsApp us (+91 8148664196.) on the day of delivery.
- Provide Evidence: Attach photos or videos of damaged products or list missing/wrong items.
- Refund Processing: We’ll process your refund within [time frame, e.g., 5-7 business days] after verifying your claim.
Refund Amount:
- Full Refund for damaged, missing, or wrong items.
- No refunds for product dissatisfaction, change of mind, or misuse.
Cancellation Policy:
Customers can cancel their order within a strict 6-hour window from the time of order
placement. No cancellations will be accepted after this period.
Non-Cancellable Items:
Some products or services may be noncancellable, especially if the order has already been processed or shipped.
Changes to the Refund & Cancellation Policy:
We reserve the right to update and modify our shipping and refund policy.
Contact Information:
If you have any questions or concerns about our cancellation policy, please contact us mobile: +91 8148664196.